Support
We’re here for you.
Common questions
How do I change my business name on invoices?
Go to More → Business profile and edit the name. New invoices will use the updated info automatically.
Why isn’t my online payment working?
Online card payments are an optional feature. The business owner must enable it for their account. When enabled, payments are processed via Stripe; if your customer is seeing an error at the Stripe checkout page, please email us and we’ll help debug.
How do I delete my account?
Email support@elmbookkeepingpro.com from your registered email and we’ll delete your account within 7 days.
How do I export my data?
Email us and we’ll send a JSON export of your clients, invoices, and expenses within 2 business days. A self-serve export is coming soon.
Report a bug
Email support@elmbookkeepingpro.com with:
- What you tried
- What you expected to happen
- What actually happened
- Screenshot (if possible)
Feature request
We love them! Email us with “Feature Request” in the subject.